Getting focussed, measuring what matters

December 1, 2014

Read below to discover the impact of one of our more recent KPI evaluation projects that involved evaluating the effectiveness of existing performance measures and reporting processes across 130 sites operating in Europe.

Compare and contrast current data elements, KPIs and calculation methods across sites and countries.
Create a standardised suite of appropriate KPIs and aggregated reporting hierarchy from operational levels to executive management level.

Collated all KPIs from all 130 sites in Europe
Visited sites to understand internal collation, reporting processes and purposes
Normalised KPIs to eliminate duplication – where the same KPI output answers the same question
Gained understanding of the strategy, vision and logistics challenges of the business

Tier Management
Aggregation

Specific and targeted
KPI’s in place

Degree visibility of
logistics performance

KPI’s instead of the
195 previously in place

Developed bespoke Balanced Scorecard (BSC) framework with four quadrants of focus
Created elemental questions that would give indications of performance to support the strategy when answered
Developed KPIs and metrics that would answer the relevant questions for transport and warehousing aligned to the BSC
Rationalised KPI suites to ensure that BSC was balanced in all four quadrants giving 360 degree awareness and performance tracking
Built KPIs from individual staff to executive management aggregation
Supplied calculation methods, purpose, relevance and application for each KPI at each reporting level
Alignment with global central reporting
Metrics as above