From a CIMA graduate in manufacturing, Louisa has spent 20 years in retail and supply chain, with previous roles including Head of Supply Chain Strategy, Head of Network Development and Head of Logistics and Manufacturing Finance for retailers like John Lewis, Marks & Spencer, Tesco and MFI/Howdens. Louisa has proven her ability to shape supply chain strategy, influence transformation, support successful project mobilisation, drive insight, communicate at executive levels and bring a pragmatism to risk management in fast paced, demanding retail environments. Having played a pivotal role in transforming the John Lewis omni-channel supply chain, Louisa is passionate about developing supply chains that are fit for the future – commercially sustainable, aligned with business strategy and joined up end to end.

Louisa’s skill of being able to join the dots and to make complexity simple is invaluable in quickly getting to the nub of the real challenges. Her unrelenting end-customer focus drives customer-centric supply chain solutions, her engineering mindset makes them pragmatic, and her commercial acumen makes them affordable and able to deliver returns.

Louisa is a CIMA Fellow, previous chair of the CIMA UK Board, and current member of the CIMA Lifelong Learning Committee. She has a degree in International Business and German from Aston University. Louisa’s home passions include major DIY (having built a house), classic car restoration and her young children – all requiring differing levels of direction, hands-on managing, budgeting, and time management!