**POST EVENT UPDATE – SUMMARY FROM LOUISA HOSEGOOD:
The Last Green Mile Q&A:
“Fascinating topic to discuss and so many angles – from the customer experience, to sustainability, to new creative physical solutions and finding cost effective ways to operate at scale. Last mile is ever more important in today’s retail chain and how do we balance service, profitability and sustainability?”
What role does the customer play in sustainable last mile logistics?
- Customers want convenience, certainty, good visibility and proactive comms
- They want choices of where when and how
- Their lives have changed and so retailers need to adapt
- Brand is important. Last mile delivery is often the only personal experience between the retailer and the consumer
- The rise of the conscious consumer, what does this mean?
How can we think really smartly about really making the most of our final mile assets?
- Cost pressure, sustainability agenda and intense competition is driving new thinking
- Collaboration – should we really do it alone anymore? How do we use our respective strengths to balance need and capacity?
- Final mile is so tangible – how can we get creative about using those networks for far more than “just delivery”?
The Changing Retail Landscape Presentation:
“Retail has always been a hard place to do well, coping with often low margins, fickle customers and unpredictable outside influences. The UK relies so heavily on retail trade, it’s important to get this right for our economy’s survival. It affects so many areas of our lives, including employment, property and sustainability.
The retailers that will survive and prosper will be those with supply, fulfilment and return networks that are flexible, agile and responsive – capable of adapting quickly to changing consumer lifestyles, thinking and demands. But critically, those highly responsive supply chains must be created with the sustainability of the business, and its future profitability, firmly in mind.”
What’s driving retail logistics change?
- Increasing customer expectations and the rise of the conscious consumer
- Demographics changes driving new buying patterns and ownership
- COVID has accelerated trends like online shopping, localisation and role of the shop?
Where is retail logistics being challenged?
- Labour shortage and social distancing
- Warehouse space shortage
- Cost pressures
- Online vs shops cost structure and operating model
- Sustainability agenda
Where are the opportunities?
- Omni-channel logistics
- Maturing digital technology and prices dropping
What’s on the horizon longer term?
- The list is endless, and some of it is still crystal ball territory, but 3 key areas for more practical and medium term application – Islands of automation, relevant and efficient workforce and collaboration
Join Louisa Hosegood on Thursday 15th October, for the first fully interactive digital event for the UK logistics industry, delivered by SHD Logistics. Louisa will be hosting a presentation on ‘The changing eCommerce landscape’, and will be a panellist in an interactive Q&A discussing ‘The Green Last Mile’.
SHD Logistics is one of the leading industry news sources for the logistics and supply chain sectors, providing the latest trends, products, and practices that are influencing and affecting the industry.
SHD Logistics Digital Conference
Date: Thursday 15 October 2020
Time: 10.30am – 3.30pm
Where will you find us?
11.15 – 11.35: Live panel and interactive Q&A – The Green Last Mile
Louisa Hosegood will be joined by other senior logistics professionals, in the live panel debate chaired by Peter Ward, CEO of UKWA covering the topics addressed over the day’s sessions. This panel will discuss the progress made so far in decarbonising last mile logistics and provide insight into how to achieve sustainability goals.
11.50 – 12.10: The Changing eCommerce Landscape – Presentation by Louisa Hosegood
Retail logistics is morphing its shape again, with trends and changes highlighted and accelerated by COVID-19. Join Louisa as she shares some of the key challenges and opportunities faced by retailers, and explores solutions and new technologies out there ready to be embraced by the logistics sector.
More on Louisa Hosegood...
Louisa joined the Bis Henderson Consulting team in 2020, bringing with her 18 years’ experience in retail and eCommerce; fulfilling senior supply chain leadership roles at some of the UK’s largest retailers. Immediately prior to her appointment as Digital and Strategy Director, Louisa was Head of Logistics Network Development at Marks & Spencer, where she was responsible for developing the strategy and design for a simpler omni-channel logistics network to support in store and online sales for the retailers Clothing and Home lines.
Louisa also held senior positions at John Lewis where she was highly influential in creating the first end-to-end supply chain strategy for the retailer, underpinning ambitious online growth plans and operational efficiency at scale.
Using her wealth of experience and understanding of retail and eCommerce at a strategic level, Louisa will be responsible for developing the breadth, depth and reach of Bis Henderson Consulting’s retail and eCommerce proposition, offering our clients a much broader and heightened level of support for their supply chain and wider business objectives.
Further reading...
Introducing the first two instalments of our NEW four part mini-series:
‘Is your supply chain prepared for the new retail landscape?’
PART ONE:
Examining the role of the stock room in the new retail supply chain, and exactly how blurred the line between front and back of house needs to be now…
‘Flexing The Stockroom For A ‘New’ Future’
PART TWO:
Offering a five-step process that will help your business find the appropriate levels and applications of automation for your business, now and into the future…
‘The Five-Point Route-Map To Effective Warehouse Automation’
PART THREE:
Asking whether collaboration is the answer to succeeding in a post-COVID world? Can partnerships and sharing be done effectively whilst still maintaining brand differentiation…
