Our recent strategy insights piece: ‘Micro-Fulfilment – A Game Changer For Online Grocery?‘, has been featured in Modern Retail’s ‘Guide to Fulfilment’

With online grocery demand soaring, fulfilment costs are going through the roof and customer service is being impacted on both channels. But what is the solution?

Louisa Hosegood – Digital and Strategy Director of Bis Henderson Consulting, explores micro-fulfilment as a solution to the operational challenges businesses are facing due to the increased demand of online grocery shopping.