During an extensive career with The Very Group (formerly Shop Direct), Kay has an operational background in managing complex budgets, driving operational efficiency, improving customer experience and delivering measurable benefits. Kay was a lynchpin in the recent transformation of The Very Group’s warehouse facility from 3 manual to one large automated DC – from expert input to the automation design to ensure its operability, to developing the migration plans, to guiding large teams through a sensitive and major change programme.
Kay has a genuine passion for getting to the beating heart of any operation, and a very keen eye for detail. Whether working on warehouse improvements and re-design, business cases, systems definition or managing an automation tender process, Kay’s experience enables her to understand from an operators’ view, challenge the status quo, identify real opportunities for improvement, and assess the change impact across the supply chain. An accomplished pianist, Kay is no stranger to an audience and harmonious performances.