Louisa joined the Bis Henderson team in 2020, bringing with her 18 years’ experience in retail and eCommerce; fulfilling senior supply chain leadership roles at some of the UK’s largest retailers. Immediately prior to her appointment as Digital and Strategy Director, Louisa was Head of Logistics Network Development at Marks & Spencer, where she was responsible for developing the strategy and design for a simpler omni-channel logistics network to support in store and online sales for the retailers Clothing and Home lines. Louisa has also held senior positions at John Lewis where she was highly influential in creating the first end-to-end supply chain strategy for the retailer, underpinning ambitious online growth plans and operational efficiency at scale. Using her wealth of experience and understanding of retail and eCommerce at a strategic level, Louisa will be responsible for developing the breadth, depth and reach of Bis Henderson Consulting’s retail and eCommerce proposition, offering our clients a much broader and heightened level of support for their supply chain and wider business objectives.